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08 Jun 2012
My mum put parental lock on my laptop a few years back but now we want to take it off because it won't let me download any software which i have to use for school and won't let me connect to my printer. We want to take it off but she's forgotten her password so we are a little stuck. How do we take it off? Many thanks :D
Posted on 10 Jun 2012
Well the first thing is you have to be logged in as administrator to change parental controls for a user (I guess that's you). So, your mom will need the administrator password to do it. What I recommend is to contact Dell tech support (phone or online chat) and see if they can help. One phone # I have is 1 (888) 785 6482 and they also sometimes have an online chat capability where the tech can help you out. But one problem--depending on what kind of warranty you have, Dell might charge you for the service. So check first to make sure it's not too much.
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